5 Questions to Ask When Hiring a Twin Cities Air Duct Cleaning Company

Metro Duct Cleaners Twin Cities
November 28, 2023

As winter weather arrives (and stays, and stays, and stays), you’ll be spending more time indoors in your Minneapolis home. This makes it the perfect time to clean your dirty air ducts. Dust, dirt, and other debris can build up in your vents, and you could be stuck breathing it in all winter.

Now that we’ve convinced you to schedule air duct cleaning services, it’s time to talk about who to hire. Naturally, we think you should hire us here at Metro Duct Cleaners. But we want you to feel comfortable with your decision. So, when talking to us about services or calling our competitors in the St. Paul-Minneapolis area, consider asking these critical questions listed below.

Signs You Need Air Duct Cleaning

First, let’s talk about the symptoms that indicate you need ductwork cleaning services. We know the temptation is there to put it off. “Oh, I’ll do it with spring cleaning.” “I had it done when we moved in.” “I don’t think they’re that bad.” In some cases, this might be true, but in a lot of situations, you might be overlooking obvious signs that you need your ductwork cleaned.

These can include:

  • You see signs of mold growth inside the vents. If you can’t see the mold, you might also notice musty odors coming from the vents. 
  • You recently had mice or other pests. We know this is disgusting to think about, but if you heard mice running through your vent, their droppings and fur are in there, and you could be breathing it in as the air passes through.
  • Your furnace or air conditioner is not operating as efficiently as before. This can indicate there is debris built up in the vents and the HVAC system is working too hard to produce air to keep your house comfortable.

You should have your air ducts cleaned every couple of years as routine practice. If you’re due, it’s time to book an appointment. So, let’s dig into what to ask prospective ductwork cleaning companies. 

What to Ask Ductwork Cleaning Companies

There are a lot of air duct cleaning companies in the Twin Cities. Some of them have catchy jingles, some have bright, bold trucks you might have seen on the roadways. And some you might have heard about from your neighbors or family. 

Our technicians urge you to consider asking the following questions before you hire an air duct company.

#1 Question to Ask Twin Cities Air Duct Cleaners

Are you licensed and insured?

This is by far the most important question you must ask air duct companies before hiring them. You need to ensure they are licensed in Minnesota to perform work in your house and perform it to a specific standard.  

You also need to make sure they are insured. This will cover you if any accidents happen while they are working in and around your home. If any damage occurs, their insurance will cover it and you won’t be liable for it. If they seem hesitant or try to talk around being insured, you can always ask them to provide proof of insurance. Any reputable company will be happy to show you.

#2 Question to Ask Twin Cities Air Duct Cleaners

What is included in air duct cleaning services?

When you sign up for ductwork cleaning services, it can mean something different to every company. It’s essential to get a full breakdown of what to expect from the services so you know what you’re getting and there is no confusion later. 

Most duct cleaning services include:

  • Inspection of the system before starting any cleaning. They will typically look for vermin, dust, dirt, mold, and other debris. 
  • Initially brush off the vents to remove debris, and clean the ducts, grilles, registers, drain pans, air handler, and other components.
  • Removal of the debris from the air ducts.
  • Cleanup of any messes the technicians made during the services.
  • Report of what was included in the services and what was found, and any recommendations moving forward. 

#3 Question to Ask Twin Cities Air Duct Cleaners

How much is the duct cleaning service?

This might be your initial question, as you likely have a budget you want to stick to. It’s essential to understand how much the services are, and what’s included in the price. You don’t want to get sticker shock after the work is completed. 

Then, when quoted a price, ask if that is a flat fee, or if it will fluctuate based on how long the cleaning takes, if there is a travel fee or any other add-oncosts. 

#4 Question to Ask Twin Cities Air Duct Cleaners

What is your scheduling process?

One of the most annoying parts of booking air duct cleaning services is getting held up due to scheduling. After doing your research and finally settling on a company, you might then get the runaround when trying to book the services. They might have a complicated system or might be scheduling very far out in advance. 

It’s essential to find a company that offers clear and honest scheduling processes.

#5 Question to Ask Twin Cities Air Duct Cleaners

Do you have customer referrals or testimonials?

It’s very easy for air duct companies to say a lot of nice things about their services and make claims about how satisfied their customers are, but those are only their opinions. You must see it for yourself. Ask the company if they have customer references or referrals you can contact, or any reviews and testimonials you can read. You can also check their Google reviews to get feedback from their previous customers. This will give you more insight into their work.

Why You Should Hire Metro Duct Cleaners

Now that we’ve shown you what you should ask before hiring an air duct cleaning company, let us show you why you should hire our technicians at Metro Duct Cleaners – the top-rated duct cleaning company in the Twin Cities with more than 350 5-star reviews.

We provide straightforward pricing, easy scheduling, and excellent customer service on every job. We also provide full cleaning services, including your ductwork, vents, returns, registers, and ventilation system. In addition, we offer dryer vent cleaning to remove buildups and prevent fires.

We service the entire Twin Cities area, including Lakeville, Farmington, Rosemount, Apple Valley, Eagan, Prior Lake, Savage, Shakopee, Bloomington, Richfield, Edina, Eden Prairie, Woodbury, Oakdale, South St. Paul, Inver Grove Heights, and Mendota Heights. Contact us today to schedule an appointment!

Owner, Metro Duct Cleaners Twin Cities

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